QUICK ANSWERS FOR OUR U.S. LAUNCH
Frequently Asked Questions
What customers should know while Emotia US is being prepared.
Can I place a real order on Emotia US right now?
Not yet. Emotia US is in pre-launch and checkout remains disabled until the catalog, production, delivery, and payment flow are ready.
What will I be able to order?
Our first experience is centered on decorated cookies: custom sets created through “Design Your Own Cookies” and curated collections that provide a ready-made starting point.
Where will the cookies be made?
The U.S. operation is being built around a Nebraska home base, separate from Emotia El Salvador’s physical operation.
Will you deliver throughout the United States?
Nationwide U.S. delivery is the model being prepared. Actual availability will depend on destination, timing, packaging, weather, and the delivery options active at the time of ordering.
Are the cookies handmade?
Yes. The experience is designed around handcrafted decorated cookies, so small variations in piping, lettering, color, and finish are expected.
How far in advance should I plan a custom order?
Our current planning rule for custom work is to allow at least three weeks whenever possible. The exact minimum shown to customers may vary by design and capacity once ordering is activated.
Will allergen information be available?
Yes. Ingredient and allergen information must be available before real ordering is activated. Customers should review that information before purchasing.